Returns Policy

If for any reason you are unhappy with your purchase you can return it to us in its original unopened condition within 7 working days of delivery, please contact us at or on 01793 425800 for a Returns Authorisation number, returns will be rejected if this has not been obtained.

If the order is incorrect due to an error on MULTIVACs part we will arrange collection, if you have ordered the wrong items or change your mind you will need to return the goods at your expense, occasionally we will ask you to retain or dispose of the goods if it makes more economic sense. Please note we can only accept the return of opened items if they are faulty.

On receipt of the returned goods we will raise a refund to your credit card or method of payment less a 15% restocking fee.

If you want to cancel an order contact us on 01793 428500, we will attempt to cancel the order if the order has not been dispatched.
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Welcome to from MULTIVAC - the UKs premier site for vacuum pouches, vacuum bags, shrink bags, boilable pouches, sous vide pouches, standup pouches, vacuum packaging chamber machines and Clifton Food Range sous vide water baths supplying Restaurants, Hotels, Caterers, Delis, Farm Shops and Butchers. MULTIVAC has been making vacuum packing machines for over 50 years, our high quality German vacuum packing equipment combined with our comprehensive service and support network have helped ensure that a MULTIVAC is the first choice of professional chefs throughout the UK (and around the world). We are justifiably proud of our excellent reputation for quality, reliability, support and value for money.

Our products include, Vacuum Pouches, Vacuum Bags, Shrink bags, Boilable Pouches, Sous Vide Pouches, Vacuum Pouch and Standup Pouches. We also supply MULTIVAC Vacuum Packing Chamber Machines and Clifton Food Range's Sous Vide Water Baths and accessories. All vacuum pouches, vacuum bags and shrink bags are available for next day delivery.